PRIVACY POLICY

1. Introduction

The Avenue, LLC. ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our property tax reduction services. By accessing our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

• Personal Information:

  In order to complete county forms and facilitate the property tax appeal process, we may request your Social Security Number (SSN) via a secure platform. We will not store your SSN for any purpose other than generating county forms.

• Social Security Number (SSN):

  When you engage our services, we may collect personal information such as your name, contact details, and billing information, including credit card or bank details. We collect this information solely for the purpose of processing payments when you authorize us to represent you in property tax-related matters. No fees will be charged at the time of collecting this information. It is securely stored for the purpose of receiving our service fees (15% of property tax savings) if your appeal is successful.

• Biometric Data for Identity Verification:

  Upon signing up for our services, we may need to verify your identity using reputable third-party Know Your Customer (KYC) verification software solutions. This may involve the rcf your government-issued identificat selfie verificatio n. The information obtained during th process is used sole l y for identity verification and wil be stored or used for any other purposes. For more inform about Biometric Data, see the Facial Scan and Biometrics Information section below.

3. Facial Scan and Biometrics Information

This section describes how Persona treats scans of fac ial geometry extracted from photos.
Person a, acting as a service provider to the Customer:

• compares the data from a scan of facial geometry extracted from the government identification document that you u pload to the data from a scan of facial geometry extracted from the photos of your face that you upload, in order to help v erify your identity (“Verification”); and
• ma y also use your information, including data from scans of facial geometry extracted from the government identification document and photos of your face that you upload, to detect and prevent fraud (“Fraud Prevention”).

The images obtained from government identification document and photos of your face that you upload, and data from scans of facial geometry extracted from the government identification document and photos of your face that you upload, are collected, used and stored directly by Persona on behalf of Customer as Customer's service provider through Customer's website or app that you accessed.
Depending on our relationship with the Customer, the Customer may upload your government identification document and photos of your face directly to us. Persona securely stores all photos of identity documents that you upload, photos of your face that you upload, and data from scans of facial geometry extracted from the photos of your face that you upload in an encrypted format. Persona's third-party vendors may have access to the data from scans of facial geometry extracted from the photos of your face that you upload to provide some or all of the analysis, to store the data, to maintain backup copies, and to service the systems on which such data is stored.
Persona will permanently destroy data from scans of facial geometry extracted from the photos of your face that you upload upon completion of Verification or within three years of your last interaction with Persona, consistent with the Customer's instructions unless Persona is otherwise required by law or legal process to retain the data.
Persona uses the reasonable standards of care within its industry to store, transmit, and protect from disclosure data from scans of facial geometry extracted from the photos of your face that you upload in a manner that is the same as or more protective than the manner in which it stores, transmits, and protects other confidential and sensitive information. Persona will not sell, lease, trade, or, other than to provide the Verification and Fraud Prevention services to Customer described in this policy, otherwise benefit from data from scans of facial geometry extracted from the photos of your face that you upload.
Other than as set forth herein, Persona will not disclose, redisclose, or otherwise disseminate data from scans of facial geometry extracted from the photos of your face that you upload unless doing so:

• Completes a Customer transaction requested and authorized by you or your legally authorized representative;
• Is required by state or federal law, or municipal ordinance;
• Is required pursuant to a warrant or subpoena issued by a court of competent jurisdiction; or
• Is expressly consented to by you.

4. How We Use Your Information

• To provide you with property tax reduction services, including negotiating on your behalf with tax authorities.
• To process payments for our services.
• To generate county forms and complete necessary documentation.
• To verify your identity and ensure compliance with legal requirements.

5. Data Security

We take data security seriously and implement appropriate measures to protect your personal information. Your credit card or bank details are securely stored for the purpose of receiving service fees in the event of a successful appeal. We do not store SSNs beyond generating county forms. Identity verification data is processed and securely stored by our reputable KYC verification software solutions.

6. Information Sharing

We do not sell or share your personal information with third parties for marketing purposes. However, we may share information with government authorities or as required by law in the course of providing our services.

7. Your Choices

You may choose not to provide certain personal information; however, this may limit your ability to access certain services or participate in property tax appeals.

8. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website, and the effective date will be revised accordingly.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at [email protected].
By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

10. Ownership and Affiliation

Jumboitaxes is owned and operated by The Avenue, LLC

Our commitment to privacy and data protection remains a top priority, and we ensure that any information shared with us through Jumboitaxes is handled in accordance with our Privacy Policy.